Terms & Conditions
ALMA CLEAN LTD — TERMS & CONDITIONS
Last updated: August 2026
These Terms & Conditions apply to all cleaning services provided by Alma Clean Ltd (“Alma Clean”, “we”, “us” or “our”). By booking or using our services, the client (“you” or “the client”) agrees to these Terms & Conditions.
1. Our Services
Alma Clean Ltd provides professional domestic and residential cleaning services, including:
- Regular Cleaning
- One-Off Cleaning
- Deep Cleaning
- End of Tenancy Cleaning
- Airbnb and Short-Let Cleaning
- Oven Cleaning
- Other cleaning services agreed in advance
The exact scope of each service will depend on the service selected, the time booked and any specific instructions agreed with the client.
2. Pricing
Unless otherwise agreed in writing, our standard rates are:
Regular Cleaning — £25 per hour
One-Off Cleaning — £30 per hour
Deep Cleaning — £35 per hour
End of Tenancy Cleaning — from £35 per hour or an agreed fixed price
Oven Cleaning — £75
Minimum booking — 2 hours
Prices may vary depending on the size, condition and requirements of the property.
Any different rate or fixed price agreed directly with Alma Clean Ltd will take precedence over the standard rates above.
3. Regular Cleaning & Frequency
Our Regular Cleaning rate of £25 per hour applies to clients maintaining an agreed recurring cleaning schedule, either weekly or fortnightly.
The Regular Cleaning rate is offered on the basis that the agreed recurring frequency is maintained.
Fortnightly Clients
The Regular Cleaning rate is based on maintaining a cleaning session every two weeks.
If a fortnightly client cancels, skips, postpones or moves a scheduled cleaning to a different week, causing the agreed fortnightly frequency to be broken, the next cleaning session will be charged at our One-Off Cleaning rate of £30 per hour.
After that session, the Regular Cleaning rate of £25 per hour will automatically resume, provided the normal fortnightly schedule is maintained.
Weekly Clients
We understand that occasional changes may be necessary. Weekly clients may cancel, skip or move one scheduled cleaning per calendar month without affecting their Regular Cleaning rate.
If more than one weekly cleaning is cancelled, skipped or moved to another week within the same calendar month, the next cleaning session will be charged at our One-Off Cleaning rate of £30 per hour.
After that session, the Regular Cleaning rate of £25 per hour will automatically resume, provided the normal weekly schedule is maintained.
This policy applies regardless of the reason for the cancellation, postponement or schedule change, except where Alma Clean Ltd agrees otherwise in exceptional circumstances.
This policy allows us to reserve recurring spaces fairly and consistently while still providing reasonable flexibility to our regular clients.
4. Bookings
A booking is considered confirmed once Alma Clean Ltd has accepted the requested date and time and any required deposit has been received.
Submitting a booking request through our website, WhatsApp, email or any other communication channel does not automatically guarantee availability.
Alma Clean Ltd reserves the right to decline or reschedule a booking where necessary.
5. Scheduling & Arrival Times
We make every reasonable effort to arrive at the agreed time.
However, cleaning schedules may occasionally be affected by transport disruption, previous bookings, emergencies or circumstances outside our reasonable control.
If a significant delay occurs, we will make reasonable efforts to notify the client.
6. Property Access
The client is responsible for ensuring that Alma Clean Ltd and its assigned cleaner(s) can access the property at the agreed time.
Access may be provided personally, through keys, lockboxes, concierge services or another agreed method.
If access cannot be obtained and the cleaning cannot proceed, a cancellation charge may apply.
Any keys, codes or access information provided to Alma Clean Ltd will be treated confidentially.
7. Client Instructions & Priorities
Clients should communicate any specific priorities, delicate surfaces, special products, restricted areas or particular cleaning instructions before the cleaning begins.
Where the number of hours booked is insufficient to complete all requested tasks, cleaners will prioritise the areas instructed by the client or use reasonable professional judgement.
Booking a specific number of hours does not guarantee that every requested task will be completed within that time.
8. Cleaning Products & Equipment
Unless otherwise agreed, clients may be required to provide suitable cleaning products and equipment for Regular Cleaning.
Where Alma Clean Ltd agrees to provide products or equipment, this may be included in the quoted price or subject to an additional charge.
Clients must inform us of any surfaces, materials or items requiring specialist products or treatment.
9. Deep Cleaning
Deep Cleaning is charged according to the time booked or another price agreed in advance.
A Deep Cleaning service is performed on a best-effort basis within the time booked.
Deep Cleaning is not the same as an End of Tenancy service and does not include our End of Tenancy Guarantee.
Where a client chooses to limit the number of cleaning hours, Alma Clean Ltd cannot guarantee that the entire property will reach an End of Tenancy standard within those hours.
10. End of Tenancy Cleaning
End of Tenancy Cleaning may be booked:
a) By the hour, where the client chooses the number of hours they wish to purchase; or
b) At an agreed fixed price, where Alma Clean Ltd determines the time and resources reasonably required to complete the service.
When a client books a limited number of hours, the service will be completed on a best-effort basis within those hours and no End of Tenancy Guarantee applies.
Where Alma Clean Ltd provides and the client accepts a fixed-price End of Tenancy service including our guarantee, additional reasonable cleaning time required to achieve the agreed standard will not increase the agreed fixed price unless the scope or condition of the property differs materially from the information provided before booking.
11. 48-Hour End of Tenancy Guarantee
Where specifically included in the agreed End of Tenancy package, Alma Clean Ltd provides a 48-hour cleaning guarantee.
If the landlord, letting agent or inventory/check-out provider identifies a genuine cleaning-related issue within 48 hours following completion of the cleaning, the client must notify Alma Clean Ltd promptly and provide reasonable evidence of the issue.
Where the issue falls within the agreed scope of the original cleaning, Alma Clean Ltd will arrange to return and rectify it at no additional cleaning charge.
The guarantee does not cover:
- Damage or deterioration unrelated to cleaning
- Maintenance issues
- Permanent stains, discolouration or wear
- Items requiring specialist restoration
- Areas that could not reasonably be accessed
- New dirt or mess created after our cleaning
- Issues outside the original agreed scope
- Issues reported after the 48-hour period
The guarantee is a right to rectification, not an automatic entitlement to a refund.
12. End of Tenancy Deposits
End of Tenancy bookings may require a 50% deposit to secure the booking.
Until the required deposit has been received, Alma Clean Ltd is not required to reserve the requested date or allocate the necessary cleaning team.
Unless otherwise agreed, the remaining balance is payable upon completion of the service.
13. Cancellations & Rescheduling
Clients should provide as much notice as reasonably possible when cancelling or rescheduling a booking.
Same-day cancellations, cancellations at very short notice, or situations where a cleaner has already travelled to the property may be subject to a cancellation charge.
Where a deposit has been paid to reserve a substantial End of Tenancy or similar booking, cancellation terms may depend on the notice provided and resources already committed to the booking.
For recurring Regular Cleaning clients, cancellation or rescheduling may also affect eligibility for the Regular Cleaning rate as described in Section 3 — Regular Cleaning & Frequency.
14. Payments
Payment is due according to the terms communicated at the time of booking or shown on the relevant invoice.
Unless otherwise agreed, payment for completed cleaning services is due on the day of the cleaning.
Where the client has authorised an automatic payment method through our website or payment provider, the applicable amount may be charged automatically following completion of each cleaning session.
The client is responsible for ensuring that valid payment details and sufficient funds are available.
Outstanding balances remain payable regardless of whether the client intends to continue using Alma Clean Ltd.
15. Damage & Breakages
Our cleaners are expected to exercise reasonable care while working in clients’ homes.
Any alleged damage should be reported to Alma Clean Ltd as soon as reasonably possible after discovery, together with photographs or other relevant evidence where available.
Alma Clean Ltd will investigate reported incidents fairly before accepting responsibility.
We cannot accept responsibility for:
- Pre-existing damage
- Normal wear and tear
- Items that are already loose, unstable or damaged
- Damage resulting from defective fixtures, furniture or equipment
- Damage caused by unsuitable products supplied or specifically requested by the client
- Particularly fragile or valuable items that were not disclosed to us beforehand
Where Alma Clean Ltd is responsible for damage, we will seek an appropriate and proportionate resolution based on the circumstances.
16. Cleaner Assignment
All cleaners attending a client through Alma Clean Ltd are assigned or introduced by Alma Clean Ltd.
While we will make reasonable efforts to provide continuity and may take client preferences into account, a specific cleaner is not guaranteed unless expressly agreed.
Alma Clean Ltd may substitute or reassign cleaners where necessary due to availability, illness, holidays, operational requirements or other circumstances.
The commercial relationship remains between the client and Alma Clean Ltd.
17. Cleaner Transfer Policy
Alma Clean Ltd invests significant time and resources in recruiting, assessing, onboarding, training, managing, scheduling and introducing cleaners to clients.
Where a client wishes to engage directly a cleaner who has been introduced or assigned to them through Alma Clean Ltd, a Cleaner Transfer Fee of £1,500 applies.
The Transfer Fee reflects the commercial value of the recruitment, assessment, onboarding, administration, introduction and client-cleaner relationship created through Alma Clean Ltd.
Payment of the Transfer Fee allows the parties to discuss an authorised transfer of the working relationship.
18. Direct Engagement & Non-Circumvention
Clients agree not to bypass Alma Clean Ltd by directly or indirectly engaging, employing, contracting with or making private working arrangements with a cleaner introduced through Alma Clean Ltd without our prior written agreement.
This applies:
- During the client’s relationship with Alma Clean Ltd; and
- For 12 months following the cleaner’s last assignment or introduction to that client through Alma Clean Ltd.
This restriction applies whether the arrangement is initiated by the client, the cleaner or a third party and whether the cleaner works as an employee, self-employed cleaner, freelancer, private cleaner or through another business or intermediary.
It also applies to direct payments, additional private hours, recurring arrangements or other cleaning arrangements made outside Alma Clean Ltd.
If a client wishes to employ or engage one of our cleaners directly, they should contact Alma Clean Ltd to arrange the £1,500 Cleaner Transfer Fee.
Where a client engages an introduced cleaner directly or indirectly without Alma Clean Ltd’s prior written approval, the applicable £1,500 Cleaner Transfer Fee remains due and payable, subject to applicable law.
19. Communication With Cleaners
Booking changes, cancellations, payments, additional hours, recurring arrangements and other commercial matters should be arranged through Alma Clean Ltd rather than privately with an assigned cleaner.
Clients are welcome to communicate reasonable cleaning instructions directly to cleaners while they are at the property.
However, cleaners are not authorised to independently negotiate Alma Clean Ltd prices, discounts, schedules or private arrangements.
20. Complaints & Service Concerns
We genuinely value client feedback and want clients to be satisfied with the service they receive.
If you are unhappy with any aspect of a cleaning, please contact Alma Clean Ltd as soon as reasonably possible and provide details of the concern.
Where appropriate, photographs may be requested so that we can properly understand and investigate the issue.
We will make reasonable efforts to resolve legitimate concerns fairly.
21. Photographs
Cleaners may occasionally be asked to take photographs before, during or after a cleaning for quality-control, training, operational or service-verification purposes.
Photographs should focus on the cleaning work and condition of relevant areas and should avoid unnecessary capture of personal or sensitive information.
Such photographs will not be used publicly for advertising or marketing without appropriate permission where required.
22. Health, Safety, Changes & Governing Law
Clients must inform Alma Clean Ltd of any known hazards or conditions that could reasonably affect the health or safety of our cleaners.
Our cleaners are not required to perform work that they reasonably consider unsafe.
Alma Clean Ltd may update these Terms & Conditions from time to time. The version applicable to a booking will be the version made available to the client at the relevant time.
These Terms & Conditions and any dispute arising from them are governed by the laws of England and Wales.
Nothing in these Terms & Conditions is intended to exclude, restrict or affect any consumer rights or other statutory rights that cannot lawfully be excluded or restricted.
ACCEPTANCE
By booking a cleaning service with Alma Clean Ltd, you confirm that you have read, understood and agreed to these Terms & Conditions.